Learning Manager - Arizona

Position Summary The Learning Manager serves as a Department Leader for the Learning and Development function responsible for Learning Management System (LMS), learning operations, and learning program management. The Manager will be responsible for project management, development, maintenance and delivery of the learning management system, reporting, system access, and learning tools. The manager will support department trainers, LMS users and global admins on the LMS navigation, set-up and experience. The Manager leads and develops a team of Learning Advisors. The primary focus of this role is to manage a Learning Management System (LMS) or Learning Experience Platform (LXP) and learning system products or tools and assist with troubleshooting, adoption and project manage any improvement, changes or enhancements. Additionally, The Manager will serve a business thought partner and work with global teams and business leaders: multi-layered business leaders and individual contributors throughout the organization to help identify learning objectives, and learning experiences that align with our business goals, process operation and talent development needs.

Essential Duties and Responsibilities

• Lead a team of Learning Advisors, create team development plans, job descriptions, career pathing and deliver learning experiences for team.
• Manage Employee Lifecycle Process: Interview, hire, onboard, performance manage, EE development, discipline, recognition, termination.
• Responsible for team Employee Engagement and Experience.
• Manage Learning Management System, reporting dashboards, System Admin Permissions, user data feeds, SCORM, and content uploads.
• Manage and audit learning user data and present monthly and quarterly outcomes.
• Design, build and maintain learning system pages, user interface, for global standardization.
• Manage and audit content and subscription access for learning materials through learning vendors.
• Manage learning EE learning Badge and incentive program.
• Partner with business units, various levels of leadership, and stakeholders, and maintain relationships for system access and learning experiences.
• Conduct needs analysis, analyze responsibilities, skills, capabilities, and performance needs, and propose targeted learning solutions to close gaps, evolve capability, and align with business objectives.
• Design, build and maintain global learning standard tools, and SOPs.
• Conduct and facilitate virtual and in-person training, practice labs, and workshops for department trainers.
• Collaborate with global teams to explore new tools, methods, and technologies for improved learning experiences and project manage system and tool implementation.
• This role requires regular on-site attendance due to the need for real-time collaboration, access to secure systems and environments, and effective coordination with internal teams and stakeholders.
• Travel both domestic and internationally may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.

Marginal Functions

• Become LMS certified and/ or complete LMS administration training to serve as subject matter expert of the Learning Management system.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Demonstrated expertise in managing Learning Management Systems LMS or LXP.
• Proven ability to design, project manage, and drive enterprise learning systems maintenance, improvement, and implementation.
• Strong experience managing and connecting learning ecosystems.
• Deep expertise in instructional design methodologies and adult learning principles.
• Proficient in modern learning tools, platforms, and technologies, including LMS/LXP systems(CornerStone), digital learning tools, and content authoring software (Articulate).
• Strong business acumen with the ability to align learning strategies to organizational priorities, financial goals, and operational performance.
• Outstanding presentation and facilitation skills, with the ability to engage diverse audiences at all organizational levels.
• Expertise in designing dynamic, interactive, and learner-centric experiences that drive engagement and knowledge retention.
• Advanced capabilities in reporting, data analytics, and insights generation to evaluate program effectiveness, inform decision-making, and demonstrate business impact.
• Exceptional critical thinking and problem-solving abilities to address complex organizational challenges.
• Ability to lead and coach teams, fostering a high-performance culture focused on growth, accountability, and engagement.
• Trusted partner to senior executives and business leaders, providing strategic consultation on workforce capability development and organizational effectiveness.
• Skilled in influencing executive stakeholders and aligning learning initiatives with enterprise-wide transformation efforts.
• Strong capability in assessing organizational learning needs through data, stakeholder input, and performance analysis.
• Ability to translate business needs into scalable, impactful learning solutions and development strategies.
• Demonstrates adaptability, resilience, and grit when operating in fast-paced, ambiguous, and globally complex environments.
• Exceptional teamwork skills with a collaborative, inclusive approach to problemsolving and innovation.
• Drives cross-functional alignment to deliver impactful learning solutions across the enterprise.
• Highly skilled in managing multiple, concurrent initiatives with strong attention to timelines, quality, and outcomes.
• Exceptional organizational and prioritization skills to balance strategic initiatives and operational execution.
• High level of emotional intelligence with exceptional interpersonal, communication, and storytelling skills.
• Strong understanding of emerging technologies, including AI-driven learning solutions, adaptive learning platforms, and integrated learning ecosystems.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Proficient with rapid development authoring tools.

Education & Experience

• Bachelor's degree in relevant field or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• 5+ years of experience with a Learning Management System (LMS) or Learning Experience Platform (LXP) and learning system products or tools. Primary responsibility.
• 5+ years of Learning Operations.
• 2+ years of Leadership/ Management experience.
• 5+ years in corporate learning, instructional design or equivalent and department/business partnerships.
• This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations.
• Must possess a valid passport and be willing to travel internationally on occasion.

Required Linceses and/or Certifications Learning, Human Resources, Association for Talent Development (ATD) or SHRM Certification or equivalent preferred or ability to obtain.

**Physical, Mental, & Communication Demands

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
• Mental Demands:
• Attention to Detail: High level of accuracy needed for managing client accounts.
• Problem-Solving: Ability to troubleshoot issues related to client escalations or complaints.
• Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: Make informed decisions regarding when it is appropriate to escalate client concerns or issues.
• Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client concerns
• Communication Demands:
• Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Prepare clear and concise documentation, including emails and notes.
• Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.
• Presentation Skills: Present information effectively in training sessions with clients and other employees.

Environmental Conditions

• Primarily works in a professional office environment with standard office equipment, including computers, telephones, and video conferencing technology.
• Frequent collaboration occurs in both in-person and virtual settings, including conference rooms, training spaces, and remote meeting environments.
• Work environment is generally climate-controlled with moderate noise levels consistent with a business office (e.g., conversations, office equipment, virtual meetings).
• Occasional work in training or event environments, which may vary in size, layout, and noise levels depending on workshops, leadership sessions, or company events.
• Requires domestic and international travel (up to 30%), exposing the employee to various environments, including airports, hotels, client sites, conference venues, and public transportation settings.
• Travel may involve varying schedules, time zones, and extended workdays depending on business and training demands.
• May require flexibility to work outside standard business hours to accommodate global teams and stakeholders across different time zones.

Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will” employment relationship.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance

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