Senior Engineer – ServiceNow Administrator (Linux & Self-Hosted Environment)

Experience: Minimum 8+ years overall (3+ years Linux platform, 5+ years ServiceNow administration)

Job Summary

We are seeking an experienced Senior Engineer – ServiceNow Administrator with strong Linux expertise to manage, and support a self-hosted ServiceNow environment. The role focuses on platform administration, upgrades, database management, performance tuning, and basic ServiceNow configuration.

Key Responsibilities

• Install and configure ServiceNow on Linux VMs using deployment guides
• Administer self-hosted ServiceNow instances including upgrades and cloning using documentation
• Manage Linux servers, services, and OS-level tuning
• Install, configure, and manage MariaDB and PostgreSQL databases
• Perform regular database backups and restores
• Fine-tune ServiceNow performance per best practices
• Work with OCI cloud infrastructure, load balancers, WAFs, and SSL certificates
• Support DR, failover, and failback processes
• Experience in production support
• Knowledge of Incident management to handle production incidents and general ITSM process knowledge
• Perform ServiceNow admin tasks: users, groups, reports, catalogs, forms, update sets
• Familiar with core integrations like SSO, AD and Email and deep understanding of API based integration
• Plan, deploy, and optimize ServiceNow Discovery: schedules, credentials, probes/sensors, patterns; triage Discovery errors and data quality issues.
• Configure, and enhance Incident, Change, Problem, Request processes—assignment models, SLAs/OLAs, escalations, notifications, approvals, CAB workflows, and risk assessment.
• Build/maintain process logic via business rules, client scripts, UI policies, Flow Designer/workflows; enforce best practices and instance hygiene (update sets, naming, cloning).
• Working and hands on experience on Discovery
• Strong troubleshooting and analytical skills, especially in production environments
• Ability to document processes, configurations, and discovery designs
• Good communication skills to work with process owners, platform teams, and stakeholders
• Willingness to support on‑call and operational support activities when required

Required Skills

• Strong Linux administration experience
• Hands-on ServiceNow administration experience
• Experience with MariaDB and PostgreSQL
• Knowledge of OCI cloud and security concepts

Preferred Skills

• ServiceNow certifications
• Experience with enterprise production environments
• Basic scripting knowledge
• Linux and DB administration background