Client Account Executive, Mid-Market

Full Timemid

Austin, USPosted 27 days ago

Role Overview

Dialpad is hiring a Client Account Executive, Mid-Market. This is a full-time role in Austin. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.

This position reports to our RVP, Client Sales and has the opportunity to be based in our Tempe, AZ Office.

What you’ll do

Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
Generate pipeline and drive an efficient sales process.
Achieve or exceed quarterly revenue goals.
Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience with solution selling techniques such as SPICED and/or MEDDICC.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management skills with the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
SaaS sales background required, with bonus points for UCaaS/CCaaS.
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad

Dialpad

dialpad.com

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Frequently Asked Questions

How do I apply for the Client Account Executive, Mid-Market position at Dialpad?

Use the Apply button above to submit your application directly to Dialpad. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Client Account Executive, Mid-Market position at Dialpad located?

This position is based in Austin. Dialpad has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Client Account Executive, Mid-Market at Dialpad earn?

Dialpad has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Client Account Executive, Mid-Market role at Dialpad posted?

This role was posted on June 16, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.