Customer Support Representative-Contact Center

Full Time

Atlanta GAPosted 9 days ago

Role Overview

Dhpace is hiring a Customer Support Representative-Contact Center. This is a full-time role in Atlanta GA. Part of Dhpace's Security hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Security roles is $70k-$105k (based on 93 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift.

The work schedule for this role is Monday-Friday 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM (with one day during the week off during the Saturday rotation).

Position overview:

Schedule and create accurate and complete service tickets for residential and commercial customers.
Promote all products and services, quoting accurate pricing when appropriate.
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
Conduct outbound calls for customer follow-ups as needed.
Coordinate with Dispatch teams to prioritize and fulfill customer requests.
Update and maintain accurate records of customer interactions in the ERP system.
Meet personal/team critical Key Performance Indicators (KPI’s).
Follow communication procedures, guidelines, and policies.
Continuously seek opportunities to improve the customer experience and streamline processes.
Ability to work overtime as required OR ability to work additional hours as required.
Other duties as assigned.

Qualifications:

High school diploma or equivalent
Experience in customer service or related field.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite and CRM software.
Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

What We Offer

Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

About Dhpace

Dhpace

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Frequently Asked Questions

How do I apply for the Customer Support Representative-Contact Center position at Dhpace?

Use the Apply button above to submit your application directly to Dhpace. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Support Representative-Contact Center position at Dhpace located?

This position is based in Atlanta GA. Dhpace has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Support Representative-Contact Center at Dhpace earn?

Dhpace has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Representative-Contact Center role at Dhpace posted?

This role was posted on June 30, 2026 (9 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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