Assistant Marketing Manager - Operational Social Media

Summary: Assistant Marketing Manager - Operational Social Media supports the execution of DHC USA’s influencer, content, and social marketing operations. This role is responsible for managing product seeding logistics, creator outreach coordination, sample inventory, and marketing support activities that enable the Social & Growth team to operate efficiently.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Influencer Seeding & Logistics

• Ownership of the picking/packing/shipping process for influencer seeding packages in alignment with campaign timelines
• Track shipments, deliveries, and creator confirmations
• Maintain accurate seeding records and tracking systems

Sample & Asset Inventory Management

• Procurement of assets as needed
• Maintain inventory of marketing samples and materials
• Monitor stock levels and coordinate replenishment
• Ensure organization and accuracy of inventory records

Creator Outreach Support

• Assist with influencer outreach and communication logistics directly or indirectly using tools/partners
• Confirm shipping details and manage follow-ups
• Maintain outreach tracking and response logs

Content Capture Support

• Content creation as needed
• Upload and organize content in shared systems
• Support content preparation for social use

Marketing Operations Support

• Assist with product handling, shipping, and event preparation
• Maintain marketing supplies and packaging materials
• Support general marketing administrative tasks

Competencies and Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong organizational and logistical skills with high attention to detail
• Ability to manage inventory, shipping processes, and tracking systems accurately
• Strong communication skills for coordination and outreach
• Ability to follow structured processes and execute tasks consistently
• Ability to manage multiple priorities and meet deadlines
• Proactive mindset with ability to identify issues and escalate appropriately
• Comfort working in a hands-on, operational environment
• Basic understanding of social media or marketing environments preferred

Success Measures

• Influencer and UGC output and effectiveness
• Campaign execution consistency and timeliness
• Content calendar adherence
• Accuracy and quality of published content
• Community response timeliness
• On-time execution of seeding shipments
• Accuracy of inventory and tracking systems
• Creator response and follow-up efficiency
• Operational support reliability
• Content and asset organization

Education

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 0–2+ years of experience in marketing, logistics, retail, or administrative roles
• Experience in influencer marketing, shipping/logistics, or content support preferred
• Interest in beauty, skincare, or consumer products preferred

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to requests for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honesty; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, safety rules, operating and maintenance instructions, procedure manuals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to read, write and speak Japanese preferred but not required.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual must demonstrate proficiency with Office 365 tools, search engines, Company communication tools, and Company WMS systems. Advanced Excel skills are required. SQL skills are preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for up to four hours at a time; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk. The employee may occasionally lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

On occasion, may need to enter the warehouse environment where the employee can be exposed to moving mechanical parts and the noise level is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid.