Operations Manager (3 month FTC)

This is a 3 month FTC.

This posting reflects an existing vacancy.

The anticipated annual salary range for this position is $85,000 - $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

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DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

We are looking for a (Senior) Operations Manager who will work closely with both DEPT®’s internal teams and our client’s internal teams to integrate the Asana system with production workflows - designing one unified, scalable creative operating system end to end.

You will build and implement a unified operating system that connects the client’s Asana-based intake and prioritization with DEPT®’s production, resourcing and scope management - creating one seamless workflow from brief to delivery.

WHAT YOU’LL DO:

• Ensure creation of high-quality, scoped briefs, with a clean kickoff process across both client and DEPT®’s teams
• Review incoming creative requests against available DEPT® capacity to support in project prioritization between client and DEPT® teams
• Templatize timelines based on project type to streamline project timeline creation 
• Make Asana the control tower as the single intake and visibility layer
• Connect Asana with DEPT®’s timelines, resourcing, and scope tracking
• Define a clear source of truth at each stage, eliminating duplicate or conflicting workflows
• Build simple governance for rescoping, prioritization and trade-offs
• Align DEPT® and client stakeholders on unified one way of working
• Standardize expectations across markets
• Design the system to enforce behavior across both DEPT® and client team
• Develop and implement automation to reduce manual project management overhead and speeds up execution
• Train teams, document system, and create a self-sustaining machine via an operations playbook / training module

WHAT YOU BRING:

• Experience in developed, implementing and setting up creative and marketing product operational systems 
• Experience in workflow design and agency integration
• Deep Asana (or equivalent tooling) expertise in operating systems 
• Ability to drive alignment across internal teams and external partners
• Understanding of both client side and agency workflows in order to implement operational development and change 
• Strong project management skills 
• CRM marketing background preferable 
• Proven experience rolling out new workflows and product

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.