Marine Product Support Specialist

Full Timemid

Arlington, Virginia, USPosted 18 days ago

Role Overview

Demo160: Core Template TEMC is hiring a mid-level Marine Product Support Specialist. This is a full-time role in Arlington. Part of Demo160: Core Template TEMC's Qa hiring, posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Qa roles is $95k-$138k (based on 392 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

SegmentOROverviewSequoiaDemoInternationalMarineSupport

Job description

Overview

Sequoia Demo Company International is hiring a full-time Marine Product Support Specialist for our world headquarters in Olathe, KS!

Responsibilities

Do you love being out on the water? Do you have a passion for sailing or fishing? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills?

Sequoia Demo Company International is hiring a full-time Marine Product Support Specialist and we would love to invite you to join our team!

Who We Are

We believe that sharing our customer's passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience. We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.

Learn more about careers in Product Support from Team Leader, Bob Zuch: ~~~

What We Do

Promote and improve our Support Center

Direct customers to self-service resources for convenient solutions
Submit feedback to create new customer facing content or update existing content

Troubleshoot and Resolve Customer Disruptions

Get hands-on with our products and assist customers to resolution
Troubleshoot complex issues to determine root cause
Build customer confidence by being a Sequoia Demo Company International Customer and Product Expert

Identify and Escalate Issues

Analyze, document and test product and software issues to create actionable engineering tickets
Communicate and escalate trending product concerns to our engineering teams
Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products

How We Beat Yesterday

Sequoia Demo Company International Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with managers, goal setting, reviews and team huddles are a consistent rhythm across sites to define expectations and progress. Sequoia Demo Company International sponsored classes, skills training and personal development workshops are offered and encouraged.

Qualifications

What skills are required

High school diploma or GED
Passion for the product segment for which you are applying and desire to grow
Demonstrated customer service expertise
Technical aptitude, strong computer skills, problem solving and troubleshooting ability
Demonstrated reliable and predictable attendance
Excellent verbal, interpersonal, and written communication skills

Other Desirable Qualifications

Experience using issue management software
Experience with Sequoia Demo Company International devices and/or software
Experience with commonly affiliated third-party equipment and/or industry standards such as NMEA, MEI, etc.
Demonstrated system level proficiency on Android and iOS devices

Sequoia Demo Company International International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

About Demo160: Core Template TEMC

Demo160: Core Template TEMC

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Frequently Asked Questions

How do I apply for the Marine Product Support Specialist position at Demo160: Core Template TEMC?

Use the Apply button above to submit your application directly to Demo160: Core Template TEMC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Marine Product Support Specialist position at Demo160: Core Template TEMC located?

This position is based in Arlington. Demo160: Core Template TEMC has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Marine Product Support Specialist at Demo160: Core Template TEMC earn?

Demo160: Core Template TEMC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Marine Product Support Specialist role at Demo160: Core Template TEMC posted?

This role was posted on July 1, 2026 (18 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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