Finance & Strategy Director, Merchant

Join us in our mission to transform the way people shop and eat. Impact, innovation, and growth drive everything we do. Our Finance team plays a critical role in shaping the company’s future—allocating capital to the highest-impact opportunities, building robust financial strategies, and delivering sustainable value as we scale.

This is a high-impact leadership role at the heart of our Merchant organisation. You will work directly with the Chief Revenue Officer and senior leaders to shape commercial strategy, influence key decisions, and lead the evolution of our Merchant economics—at a time of significant scale and integration with DoorDash.

WHAT YOU’LL BE DOING

As the Director for Merchant F&S, you act as a trusted advisor to the Chief Revenue Officer and Merchant leadership—shaping pricing strategy, optimising merchant economics, and delivering data-driven insights to support complex, high-value negotiations. You operate at both a strategic and hands-on level, driving outcomes across a large and fast-evolving business.

Specifically, you will:

• Lead & scale the team: Manage and develop the Merchant F&S team, building a high-performing organisation through strong coaching, clear prioritisation, and active talent development.
• Own commercial impact: Partner closely with commercial leaders on major contract negotiations, bringing deep expertise on P&L implications across standard and bespoke deal structures.
• Build innovative strategy: Design, standardise, and scale pricing frameworks and negotiation tools across markets and segments to drive consistency and measurable impact.
• Drive DoorDash integration: Lead the integration of Merchant financials into DoorDash’s metrics, systems, and governance—creating a step-change in consistency, visibility, and performance management, and enabling more effective decision-making at scale.
• Embed AI in ways of working: Elevate the Merchant F&S team by embedding AI and automation into core workflows, enhancing analytical depth, improving efficiency, and redefining how financial insights are generated and used.
• Drive financial rigour: Own planning, forecasting, and reporting for Merchant-driven P&L lines, ensuring accuracy, transparency, and actionable insight to support decision-making.
• Deliver cross-functional impact: Partner across Finance, Product, Operations, and regional teams to land critical initiatives and influence company-wide outcomes.

WHAT YOU’LL NEED TO THRIVE

Our ideal candidate will bring strong expertise in some of these areas and the curiosity to grow in others:

• Professional Qualification: ACA / ACCA or equivalent qualification is a plus
• Industry Expertise: Significant proven experience within a high-growth startup or a relevant fast-paced industry environment.
• Data-Driven Decision Making: A strong ability to use big data to solve complex problems and drive commercial decision-making.
• Financial Modelling: Highly proficient in building robust, spreadsheet-based financial models to forecast and analyse business performance.
• Senior Stakeholder Influence: Proven ability to influence and challenge senior stakeholders, particularly non-finance leaders, at a strategic level.

WHY JOIN US?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview process at this level typically includes ~5 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/.

OUR GLOBAL STRUCTURE

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

DIVERSITY, EQUITY AND INCLUSION

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!