Account Manager - Milano

ACCOUNT MANAGER

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Milan team. In this role, you’ll act as a strategic consultant for our top restaurant brands in Italy, using data-driven insights to unlock growth and strengthen our marketplace.

Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect.

WHAT YOU’LL BE DOING

You’ll be joining the Italy Restaurant team. Our Account Management team oversees our restaurant business brand relationships, acting as strategic consultants who use data and industry knowledge to lead our partners' growth.

Here’s what your day-to-day might look like:

• Strategic Portfolio Management: Manage a high-impact portfolio of restaurant brands, building lasting relationships and serving as their primary point of contact.
• Performance Consulting: Monitor and analyse partner metrics to identify growth opportunities and improve partner satisfaction through data-led storytelling.
• Commercial Negotiation: Negotiate contract terms and conditions to improve supply quality, financial performance, and our consumer value proposition (CVP).
• Growth Strategy: Plan and execute portfolio strategies that increase market share, loyalty, and financial health for both Deliveroo and our partners.
• P&L Oversight: Take ownership of your perimeter’s P&L, proactively identifying risks and uncovering new revenue opportunities.

WHAT YOU’LL NEED TO THRIVE

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial expertise: Significant experience in account management or sales, ideally within the Horeca, restaurant, or food market sectors.
• Financial acumen: Strong understanding of P&L management and a proven ability to handle complex commercial negotiations.
• Relationship building: Proven ability to create and maintain long-term strategic relationships with external stakeholders.
• Strategic project management: Experience using CRM tools and project management applications to guide best practices and portfolio strategy.
• Communication skills: Fluency in Italian and a strong professional command of English to collaborate with our global teams.

WHY JOIN US?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/.

OUR GLOBAL STRUCTURE

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

COMPENSATION

• National Collective Agreement (CBA): CCNL Commercio e Terziario
• Classification Level: Livello 3

The total target compensation (OTE (On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €36,000 – €45,000 gross per year, of which the base salary range is €31,320 – €39,150.

The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!

DIVERSITY, EQUITY AND INCLUSION

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!