Sales Operations Analyst

<p><strong>About Company</strong></p> <p>Decisions + ProcessMaker is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.</p> <p>As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.</p> <p><strong>About the Role</strong></p> <p>We are looking for a detail-oriented and process-driven Sales Operations Analyst to serve as a dedicated operational partner to our Sales team. This role is the connective tissue between Sales and RevOps - owning the day-to-day processes, tools, and transactional workflows that allow our sellers to operate efficiently and close business faster.</p> <p>You will be embedded in the rhythm of the Sales organization, handling everything from order form execution and deal desk support to enablement coordination and performance reporting.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Sales Process &amp; Deal Support</strong></p> <ul> <li>Own the order form and contract execution process, ensuring accuracy, completeness, and alignment with deal terms prior to signature</li> <li>Support deal desk operations, including non-standard deal review, discount approvals, and cross-functional coordination with Finance and Legal</li> <li>Maintain and improve sales process documentation, playbooks, and stage-gate definitions in alignment with RevOps SOPs</li> <li>Identify and escalate process bottlenecks that slow deal velocity or create downstream data quality issues</li> </ul> <p><strong>Systems &amp; Data</strong></p> <ul> <li>Serve as the Sales team's primary Salesforce resource - managing opportunity hygiene, pipeline data accuracy, and CRM workflow adherence</li> <li>Build and maintain Salesforce reports and dashboards that give sellers and sales leadership real-time visibility into pipeline, activity, and quota performance</li> <li>Partner with the Salesforce Admin to translate Sales team needs into system requirements and configurations</li> </ul> <p><strong>Enablement</strong></p> <ul> <li>Coordinate onboarding and ongoing enablement for new Sales hires, including tool access, process walkthroughs, and resource documentation</li> <li>Maintain the Sales team's enablement library - pitch decks, order form templates, pricing guides, and process SOPs</li> <li>Act as the first point of contact for Sales team questions on process, tools, and deal execution</li> </ul> <p><strong>Reporting &amp; Analytics</strong></p> <ul> <li>Produce weekly and monthly Sales performance reports covering pipeline, bookings, win/loss, and rep-level activity metrics</li> <li>Support quarterly business reviews and board-level reporting with accurate, well-structured Sales data</li> <li>Track and analyze sales cycle trends, conversion rates, and forecast accuracy to surface actionable insights for leadership</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor's degree in Business, Finance, or a related field</li> <li>3–5 years of experience in Sales or Revenue Operations</li> <li>Hands-on Salesforce experience with strong proficiency in reports, dashboards, and opportunity management</li> <li>Familiarity with order form and contract processes in a B2B SaaS environment</li> <li>Strong Excel skills; experience with Power BI tools a plus</li> <li>Highly organized with strong attention to detail and the ability to manage multiple priorities under deadline</li> <li>Clear communicator who can translate operational complexity into simple guidance for Sales stakeholders</li> </ul> <p><strong>Preferred Experience</strong></p> <ul> <li>Experience supporting an enterprise B2B Sales team in a SaaS or recurring revenue business</li> <li>Exposure to deal desk, CPQ, or contract lifecycle management workflows</li> <li>Familiarity with sales engagement or enablement tools (Gong, Outreach, ZoomInfo, etc.)</li> </ul> <p><strong>What Success Looks Like</strong></p> <ul> <li>Sales team spends more time selling and less time navigating operational friction</li> <li>Order forms and deal execution are accurate, fast, and consistently compliant</li> <li>Pipeline data in Salesforce is clean, current, and trusted by leadership</li> <li>Sales performance reporting is on-time, accurate, and drives clear decisions</li> <li>Strong reputation as a reliable, responsive partner to the Sales organization</li> </ul>