Enterprise Application Support Analyst - D365 (12-month contract)

**WHAT ON EARTH IS DECIEM?**

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

• *WHAT WE'RE LOOKING FOR**

We are looking for a

• *Enterprise Application Support Analyst - D365**

to join our team on a

• *12-month contractual basis**

. This position will be based out of our Fraser

• *Headquarters**

located in

• *Liberty Village**

and offers a

• *hybrid**

work schedule.

• *PAY RANGE**

The anticipated base salary for this position is

• *$70,000**

to

• *$75,000**

.

Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

• *WHAT YOU'D BE DOING IN THIS ROLE**
• To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics D365 and other business applications
• Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
• Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
• Field incoming problem tickets to resolve application and software issues (ERP) and Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved and Maintain and enhance performance of all new and existing software and applications across the organization
• Identify and learn appropriate software applications used and supported by the organization and Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
• Engage the database team to assist in problem-solving activities when required and Manage and/or provide guidance to junior members of the team e.g. Tier 1 support analysts
• Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
• *SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE**
• Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations experience is a bonus).
• Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Knowledge of SQL and database queries, and trends in technology relating to software applications.
• Experience utilizing enterprise ITSM / ticketing tool
• *WHAT YOU'LL BE GAINING BY JOINING OUR TEAM**

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• A dog-friendly office (and lots of cute dogs to play with).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.
• *BUILDING GROWTH TO POWER GOOD**

We are a People first company that lives by our core values to…

• ✨ Defy Convention.
• ✨ Make it real.
• ✨ Play in the grey.
• ✨ Build Bridges.
• ✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

• *SUSTAINABILITY AND SOCIAL IMPACT**

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

• *CREATING A HUMAN WORLD OF BEAUTY**

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

• *WANT TO JOIN US?**

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP