Role Overview
DAZN is hiring a entry-level VIP Account Manager. This is a full-time role in CA. Part of DAZN's Embedded hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
VIP Account Manager
Department: 10-895 - Marketing - Marketing
Employment Type: Permanent - Full Time
Location: Canada - Remote
Reporting To: Daniel Berthold
Description
Why Join DAZN Bet?
At DAZN Bet, we’re redefining the sports betting and gaming experience by combining world-class entertainment with cutting-edge technology. As part of the DAZN ecosystem, you’ll be working at the intersection of sport, media, and gaming—helping us deliver premium, personalised experiences to our most valued customers.
This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high-value customers, creating exceptional, tailored experiences that build loyalty and long-term engagement.
We are looking for a VIP Manager to lead the development and management of our VIP customer base in Canada. You will own relationships with high-net-worth players across our online sportsbook and casino, delivering a best-in-class, personalised service.
This is a customer-facing role that requires a strong understanding of VIP engagement, a passion for the gaming industry, and the ability to build lasting relationships that drive retention and value.
Salary Range: $55,000- $65,000
This role can be based in Toronto Remote. The internal job title is VIP Account Manager
As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.
What You'll Be Doing:
- Manage and grow a portfolio of high-value DAZN Bet customers
- Deliver a proactive, personalised, and seamless VIP experience to drive loyalty
- Build strong, long-term relationships through regular and meaningful engagement
- Develop detailed customer profiles to tailor offers, rewards, and experiences
- Ensure compliance and Responsible Gaming principles are embedded in all interactions
- Monitor customer activity and provide insights, reporting on satisfaction and product feedback
- Offer bonuses, gifts, and hospitality in line with business and regulatory guidelines
- Represent DAZN Bet by hosting and attending VIP events and hospitality experiences
- Meet and exceed defined productivity, quality, and SLA targets
- Collaborate with marketing and commercial teams to optimise VIP campaigns and offers
- Support the mentoring and development of VIP Hosts within the team
What You'll Bring:
- Minimum of 3 years’ experience in a high-end customer service, VIP, or account management role
- Strong knowledge of the online gaming / sportsbook / casino industry (essential)
- Proven ability to manage high-value clients and deliver exceptional service
- Excellent communication skills, both written and verbal
- Highly personable, confident, and relationship-driven
- Strong analytical skills, with experience using Excel or similar tools
- Well-organised with the ability to manage multiple priorities and deadlines
- Understanding of marketing and customer lifecycle strategies (preferred)
- Flexible approach to working hours, including evenings and weekends where required
- Willingness to travel (~25%) for events and customer engagement
Frequently Asked Questions
How do I apply for the VIP Account Manager position at DAZN?
Use the Apply button above to submit your application directly to DAZN. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the VIP Account Manager position at DAZN located?
This position is based in CA. DAZN has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a VIP Account Manager at DAZN earn?
DAZN has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the VIP Account Manager role at DAZN posted?
This role was posted on April 24, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the VIP Account Manager role at DAZN entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements DAZN has listed.
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