Desktop Support Engineer- Associate System Administrator

Job Title: Associate System Administrator

Education: BE\B.Tech or equivalent

Experience: 5+ Years

Location: Mumbai

Key Skills: 5+ years of experience as Desktop Support Engineer

Required Skills

Roles and Responsibilities:

• You will be reporting to Manager and work on the tasks assigned.
• You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, laptops, desktops
• Ensure you meet the deadlines and the SLAs.
• You will serve as the first point of escalation for the users.
• Prepare and update documents for the customer tasks whenever required.
• Document all the issues and their solutions for future references.
• You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours.
• Bring highly complex and highly sensitive issue into notice of the manager.

Must Have:

• Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting
• Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required.
• Willing to work extended hours for supporting projects and troubleshooting issues
• Must have the strong communication skills to deal directly with business and development teams.
• Must have strong technical skills to manage and take ownership of technical projects without any assistance.
• Expert in Troubleshooting any kind of issue.
• Proficient solving problems hardware problems with desktops, laptops
• Proficient with MS Windows 10, 11, MS Office 365, Active Directory
• Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting
• Must be proactive and self-motivated, and not wait for direction.
• Must be easily understood and possess excellent English communication skills, both verbal and writing skills.