Help Desk Analyst - CECOM

Full Time

Aberdeen, MDPosted 6 days ago

Role Overview

Datasystemsanalystsinc is hiring a Help Desk Analyst - CECOM. This is a full-time role in Aberdeen. Part of Datasystemsanalystsinc's Qa hiring, posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Qa roles is $100k-$145k (based on 500 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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JiraAgileORRisk ManagementCompensationMicrosoftCopilotAI

Job description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Summary DSA, Inc is seeking a Help Desk Analyst to provide responsive, customer-focused technical support for users of mission-critical software applications and information technology systems. The Help Desk Analyst will troubleshoot user issues, manage service desk tickets, support system adoption, contribute to knowledge management, and assist with pre-deployment validation of application changes to ensure a reliable end-user experience.

Required Skills

Active Secret security clearance.
Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related technical discipline, plus four (4) years of relevant experience within the last four (4) years; Three (3) additional years of applicable experience, with appropriate certifications or relevant experience, may be substituted for the degree requirement, for a total of seven (7) years of experience.
Service Desk experience providing end-user support, troubleshooting, ticket tracking, and problem resolution.
Experience with Quality Assurance (QA) testing, including validating application changes before deployment, documenting defects, and confirming fixes meet requirements.
Experience using JIRA or a similar ticketing/workflow management tool.
Working knowledge of AI concepts and practical applications

Desired Qualifications

Experience supporting the DoD.

Responsibilities

Provide functional and technical support for assigned software applications, IT systems, or product suites.
Respond to user inquiries, troubleshoot issues, and perform problem resolution through the service desk process.
Monitor service desk workflow, ticket volume, and support data to identify trends, potential outages, or downtime affecting critical IT assets and services.
Support continuous improvement of the customer-facing portal by recommending enhancements, updating content, and identifying opportunities to improve the user experience.
Provide user guidance, recommendations, and training to help customers effectively use supported applications and systems.
Understand, follow, and promote Agile principles and team-based continuous improvement practices.
Support continuous cybersecurity risk management by following established security procedures and escalating potential concerns as appropriate.
Participate in pre-deployment application testing by validating changes from an end-user perspective, documenting defects, and supporting release readiness.

#DSA209

#LI-JE1

The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range

$60,000—$70,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

About Datasystemsanalystsinc

Datasystemsanalystsinc

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Frequently Asked Questions

How do I apply for the Help Desk Analyst - CECOM position at Datasystemsanalystsinc?

Use the Apply button above to submit your application directly to Datasystemsanalystsinc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Help Desk Analyst - CECOM position at Datasystemsanalystsinc located?

This position is based in Aberdeen. Datasystemsanalystsinc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Help Desk Analyst - CECOM at Datasystemsanalystsinc earn?

Datasystemsanalystsinc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Help Desk Analyst - CECOM role at Datasystemsanalystsinc posted?

This role was posted on July 16, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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