AI Operations

SLSQ327R184

Product Manager, AI Ops 

We are reimagining GTM at Databricks and are seeking a hands-on, technical Product Manager to own AI-powered GTM agents end-to-end - building and prototyping agents directly on Databricks. You'll sit on the AI Ops team, between senior GTM leadership, Sales Ops, and the field - translating field reality into a product roadmap that improves how Databricks sells at every stage of the motion.

This is a hands-on IC engineering role for someone who understands how AEs, BDRs, and CSMs actually operate and wants to build the agents that reimagine GTM processes in the age of AI.

Key Responsibilities

• Build agents on Databricks (the core of the role): Design, prototype, and ship GTM agents yourself on the Databricks platform. Write the workflow logic and tools, stand up and iterate on agents in notebooks and SQL, and debug and validate behavior with your own queries. This is hands-on building, not spec-and-handoff.
• Agent behavior and quality: Define and implement how agents behave: decision logic, escalation paths, governance guardrails, and edge-case handling. Build evaluation in from the start: run experiments and A/B tests, measure quality, and tune prompts and workflows based on what the results show. 
• Own your agent surface end-to-end: Set the 2-quarter roadmap for your agent area, make the prioritization calls, and write the lightweight specs (PRDs / Business Intent Docs) that frame what you build. Advocate for regional and segment specific needs as team roadmaps come together.
• Voice of the field: Run structured feedback loops with end users (often AEs and front-line managers) and convert what you hear directly into agent improvements you build and ship yourself rather than handing off a backlog.

What We Look For: The two things that matter most: you can build on Databricks yourself, and you have a strong gut for product development, UI, and the seller experience. 

• Hands-on technical builder for the AI-stack: You build on Databricks. You're comfortable in notebooks and SQL, can stand up and iterate on agents and workflows on the platform yourself, read and debug an AI workflow, and write a query to validate behavior. This is a build role, not a spec-and-handoff role.
• Strong understanding of the seller experience: You have a sharp gut for product development and UI, and you can tell when an agent helps a seller vs. gets in the way and creates more overhead. You can sit with an AE for an hour and walk away with a prioritized list of where to build, and you can feel out the difference between a personal preference and a best practice worth replicating.
• Pattern recognition & judgement: You take field feedback seriously even when the data disagrees, and you know the difference between a one-off complaint and a signal worth a roadmap slot.
• Bias to ship: The roadmap moves fast and you'll own rollout gates, balancing speed against quality.
• Experience: 5+ years in product management, GTM strategy, sales ops, or a field-adjacent role such as Solutions Architect, with at least 3 years owning a product or program end-to-end. A strong, firsthand understanding of the AE workflow and how reps actually sell matters more than the title on your resume. Hands-on experience building on Databricks (SQL, notebooks, and agent or workflow tooling) or similar technology stacks is a strong plus.

Why This Role

This is one of the top FY27 GTM bets at Databricks and the MVP is in production globally with 1,200+ sellers. You will have an outsized impact on how Databricks sells in FY27. If you want to build and innovate at the bleeding edge of what's possible with AI and system automation, and do it inside a mature, high-velocity business with real stakes, this is the role for you.