technical support specialist – information technology (IT)

Education: Bachelor's degree. or equivalent experience. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Security and safety: Criminal record check. Transportation/travel information: Own vehicle. Willing to travel. Willing to travel regularly. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Handling heavy loads. Attention to detail. Combination of sitting, standing, walking. Bending, crouching, kneeling. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Client focus. Excellent oral communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Experience: 3 years to less than 5 years. Workplace information: On the road job. Financial benefits: Mileage paid. Other benefits: Free parking available. Learning/training paid by employer. Team building opportunities.