IT Support - Tier 1

Full Timeintern

Herndon, VA, Colorado Springs, CO, Melbourne, FL, Tampa, FLPosted Yesterday

Role Overview

Darkwolfsolutions is hiring a internship IT Support - Tier 1. This is a full-time role in Herndon, VA, Colorado Springs, CO, Melbourne, FL, Tampa. Part of Darkwolfsolutions's Qa hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to manage the increasing volume of IT support. The candidate will assist the rest of the team in developing support processes. This position will be a hybrid remote position with onsite/travel requirements near Melbourne, FL. This position is also open to candidates who reside in proximity to our Herndon, VA, Colorado Springs, CO, Tampa, FL, San Antonio, TX, or Ogden, UT offices with quarterly business travel expectations. Key responsibilities include but are not limited to:

Providing technical support regarding technical aspects of assigned products.
Answering questions about installation, operation, configuration, customization and usage of assigned products.
Applying diagnostic techniques to identify problems, investigate causes and recommend solution to correct common failures.
Escalating complex problems to senior levels.

Required Qualifications:

Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or equivalent industry experience.
0-2 years of experience in a technical, operation, or project coordination role.
U.S. Citizenship and clearance eligibility up to the Top Secret/SCI level.

Desired Qualifications:

Experience in an IT service desk capacity, including triaging, tracking, and escalating support tickets.
Strong organizational and time-management skills, with an eye for details and a drive for creating order out of complex workflows.
Excellent written and verbal communication skills, with an ability to tailor messaging for both technical and non-technical customers.
Experience working within AWS GovCloud.

The estimated compensation range is $65,000.00 - $95,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

About Darkwolfsolutions

Darkwolfsolutions

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Frequently Asked Questions

How do I apply for the IT Support - Tier 1 position at Darkwolfsolutions?

Use the Apply button above to submit your application directly to Darkwolfsolutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Support - Tier 1 position at Darkwolfsolutions located?

This position is based in Herndon, VA, Colorado Springs, CO, Melbourne, FL, Tampa. Darkwolfsolutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Support - Tier 1 at Darkwolfsolutions earn?

Darkwolfsolutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Support - Tier 1 role at Darkwolfsolutions posted?

This role was posted on July 8, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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