Training Specialist II

Inside the Role

The Vocational Training Analyst is a member of the Vocational & Medium Duty (MD) Marketing and Strategy team responsible for supporting the development, delivery, and continuous improvement of training programs for internal stakeholders, dealers, and Truck Equipment Manufacturers (TEMs) across the Freightliner and Western Star brands.

This role supports product knowledge, sales effectiveness, and customer experience initiatives through training content development, learning management system administration, communications, and in-person training events. The Vocational Training Analyst partners closely with Product Marketing, Field Sales, Dealer Development, and DTNA Training teams to equip stakeholders with the knowledge and tools necessary to successfully promote, specify, and sell vocational and medium-duty products.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA  

• Maintain a high level of knowledge of DTNA products, services, tools, and resources, with an emphasis on vocational and medium-duty applications.
• Support the development and execution of training strategies for dealer sales teams and DTNA sales personnel
• Develop and maintain training content related to Freightliner and Western Star vocational products, truck specification, upfit integration, product features and benefits, and truck selling skills.
• Collaborate with Subject Matter Experts (SMEs), Product Marketing, and Segment Strategy teams to identify training needs and develop effective learning materials and communications.
• Create storyboards, scripts, job aids, surveys, and other learning assets to support both digital and instructor-led training.
• Build, publish, and maintain online training modules using learning development tools such as Articulate and our Learning Management Systems (LMS).
• Administer the Vocational segment of the New Truck Sales Campus, including learner records, course management, content uploads, reporting, and dealer rooftop maintenance.
• Analyze training participation, completion, and feedback data to measure effectiveness, identify improvement opportunities, and support continuous enhancement of vocational training programs.
• Coordinate and develop vocational training communications, including monthly newsletters, training announcements, and stakeholder updates.
• Manage the Vocational Training inbox and serve as a primary point of contact for dealer training inquiries.
• Lead and facilitate virtual training sessions and webinars for internal stakeholders, dealers, and TEMs, delivering engaging learning experiences and supporting participant knowledge retention.
• Maintain the Vocational Sales Hub and ensure training resources, schedules, and assets remain current and accessible for internal Sales Teams.
• Support and co-facilitate dealer and DTNA sales training events, ride-and-drives, webinars, and other experiential learning opportunities.
• Partner with DTNA Training teams to support enterprise-wide training initiatives and promote alignment across vocational, medium-duty, and on-highway training programs.

Knowledge You Should Bring

• Bachelor's degree in Business, Marketing, Communications, Education, or a related field and 2-4 years of relevant experience in training, communications, marketing, sales enablement, product support, or a related field, or 6 years of relevant experience in lieu of degree, is required.
• Proficiency with Microsoft Office applications.
• Ability to collaborate effectively across functions and influence stakeholders without direct authority.
• Strong written and verbal communication skills, with the ability to translate complex technical information into engaging learning content.
• An attached resume is required.

Exceptional Candidates Might Have  

• Experience developing training materials, digital learning content, or instructional communications.
• Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Experience using Learning Management Systems (LMS) and training analytics tools.
• Knowledge of commercial vehicles, vocational applications, dealer operations, or truck equipment manufacturing is preferred.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.