IT Operations Support Specialist

Title: IT Operations Support Specialist

Location: Naperville, IL (Hybrid)

Job Type: Contract (6 Months)

Compensation: $18-$22 per hour (W2)

Industry: Chemical Manufacturing

About The Role

Our client, a global leader in water, hygiene, and infection prevention solutions, is seeking an IT Operations Support Specialist to join their team in Naperville, IL. This role supports innovative industrial technologies used across manufacturing, food processing, and water treatment environments.

This is a hybrid position offering a mix of remote work (Mondays and Fridays) and onsite collaboration. The ideal candidate is customer-focused, technically curious, and thrives in a fast-paced support environment where problem-solving and clear communication are critical.

Job Description

As an IT Operations Support Specialist, you will serve as the first point of contact for technical support related to industrial equipment and digital monitoring systems. This role combines technical troubleshooting, customer support, and cross-functional collaboration.

Key Responsibilities

• Act as the first line of contact for troubleshooting issues with industrial monitoring and control systems, including connected field equipment
• Provide real-time phone support to field representatives, referencing product specifications, technical documentation, and pricing tools
• Communicate with customers regarding equipment parts, pricing, and warranty information using ERP systems (e.g., SAP)
• Log and manage support requests through a ticketing system (e.g., ServiceNow), ensuring timely resolution and accurate documentation
• Collaborate with Level 2 support teams on escalated technical issues
• Provide technical insights and support to internal teams including product marketing, R&D, and commercialization
• Support team goals, KPIs, and continuous improvement efforts

Qualifications

Required Qualifications:

• High school diploma or equivalent
• 1–2 years of technical experience with basic knowledge of PLCs and electrical components
• 2–5 years of customer service, contact center, or related experience
• Strong communication skills (verbal and written) with the ability to confidently support and guide customers
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and troubleshoot technical issues in a timely manner
• Ability to work effectively under pressure and meet deadlines in a fast-paced environment
• Must be 18 years of age or older
• Must be authorized to work in the United States

Preferred Qualifications

• Bachelor’s degree or comparable technical experience
• Ability to analyze and interpret data within spreadsheets logically
• Experience with Microsoft Office Suite and SAP
• Working knowledge of industrial electrical and mechanical systems
• Ability to manage multiple projects and competing priorities
• Strong consultative and problem-solving skills
• Proven ability to lead conversations with confidence, professionalism, and clarity

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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