Job Description

Pay Range: $65hr - $71hr

• The Epic Ambulatory Application Support specialist will provide comprehensive support, maintenance, and optimization for Epic Ambulatory systems within a healthcare environment.
• This role involves handling service desk tickets, supporting system enhancements, participating in project builds, and ensuring seamless integration across clinical applications.
• The ideal candidate will have strong Epic Ambulatory expertise, project management experience, and the ability to collaborate with cross-functional healthcare and IT teams.

Requirement/Must Have:

• Current Epic Ambulatory certification.
• Strong hands-on experience with Epic Ambulatory application support and maintenance.
• Experience across full lifecycle of clinical application implementation including design, build, testing, go-live, and optimization.
• Experience working with Service Desk tools and ticket resolution processes.
• Strong knowledge of healthcare workflows and clinical systems.
• Excellent communication and stakeholder management skills.

Experience

• Minimum five years of experience with Epic EHR implementations.
• Experience supporting Epic modules such as Wisdom, Bones, Kaleidoscope, Healthy Planet, MyChart, EpicCare Link, and Compass Rose preferred.
• Experience in project management within complex, multi-stakeholder healthcare environments.
• Experience working with reporting tools such as Epic Reporting Workbench.

Responsibilities

• Provide day-to-day support for Epic Ambulatory applications including resolving service desk tickets and system issues.
• Support system optimization requests and assist with application build and enhancements.
• Coordinate workflow design sessions, documentation, system configuration, and testing activities.
• Lead and support integration and functional testing across systems.
• Develop and maintain project plans, timelines, and documentation.
• Monitor project progress and conduct regular status meetings.
• Collaborate with stakeholders, IT teams, and vendors to ensure successful project delivery.
• Troubleshoot software and system issues and implement effective solutions.
• Conduct user training and develop training materials.
• Manage data validation, integration testing, and defect resolution.
• Support governance processes including request intake, prioritization, and execution.
• Maintain technical documentation, manuals, and integration references.
• Provide knowledge transfer and build internal technical capabilities.
• Participate in ongoing system maintenance, upgrades, and enhancements.

Preferred Skills:

• Experience with Epic Reporting Workbench.
• Experience with healthcare integrations and data exchange frameworks.
• Strong understanding of database systems and data normalization.
• Experience with ServiceNow or similar ticketing systems.
• Strong analytical and problem-solving skills.

Skills

• Epic Ambulatory application support and implementation.
• Healthcare IT systems and workflow optimization.
• Project management and system integration.
• Testing, validation, and defect management.
• Stakeholder communication and training.

Qualification And Education:

• Bachelor’s degree in Healthcare IT, Information Technology, or related field preferred.
• Epic Ambulatory Certification required.
• Equivalent experience in Epic systems support and healthcare IT may be considered.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.