Delivery Director : Mining

• Job DescriptionROLE OVERVIEWThe Senior Director - Delivery for Mining Business Digital Transformation & Global Delivery is a strategic leadership role responsible for overseeing end-to-end delivery of large-scale digital transformation programs in the mining domain. This role serves as the nexus between customer engagement, technical delivery, P&L management, and talent leadership. The incumbent will drive the adoption of Data, AI/ML, and automation technologies across mining operations from exploration and ore processing to logistics and safety, while ensuring excellence in delivery quality, margin performance, and customer satisfaction.

KEY RESPONSIBILITIES1. Digital Transformation & Mining Domain Leadership

• Architect and lead end-to-end digital transformation roadmaps for mining clients covering exploration, mine planning, ore processing, tailings management, and logistics optimization.
• Drive adoption of AI/ML, predictive analytics, IoT sensor integration, and digital twin technologies across mining assets.
• Establish Cyient as a trusted technology partner for mining clients seeking to transform operations through intelligent automation and data-driven decision-making.
• Provide deep domain expertise in mining processes, safety, and regulatory compliance to guide technical solutioning.
• Lead initiatives in process automation including autonomous haul truck management, conveyor optimization, predictive maintenance, and blast design automation.
• 2. Data Engineering &
• AI Project Delivery
• Oversee delivery of complex Data and AI engagements including enterprise data platforms, real-time analytics pipelines, machine learning model deployment, and GenAI applications for mining operations.
• Ensure robust architecture governance across cloud-native data ecosystems, data lakes, and streaming architectures using Kafka, Spark, and Databricks.
• Drive project execution using Agile and SAFe frameworks, ensuring on-time, on-budget, and on-quality delivery of multi-million dollar programs.
• Lead technical reviews, milestone gates, and delivery risk identification across all active mining digital programs.
• Champion the use of MLOps, DataOps, and AI governance practices across all delivery teams.
• 3.

Global Delivery

Management

• Lead and manage global delivery operations across distributed teams in India, US, Europe, and Australia, ensuring seamless collaboration across time zones.
• Define and enforce delivery governance frameworks, KPIs, SLAs, and escalation protocols across all accounts.
• Manage program portfolio across 10+ concurrent delivery tracks, balancing priorities, resource utilization, and risk exposure.
• Drive continuous improvement in delivery efficiency, quality metrics, and operational excellence through data-driven insights.
• Partner with PMO to institutionalize best practices in estimation, planning, and execution tracking.
• 4.

Customer

Engagement &

• Relationship Management
• Serve as the executive sponsor and primary delivery point of contact for key mining clients globally including Tier-1 miners, diversified majors, and mid-tier operators.
• Build and sustain CXO-level relationships with customer stakeholders including CDOs, CIOs, VPs of Operations, and Mine General Managers.
• Lead Quarterly Business Reviews, executive steering committees, and strategic alignment workshops with clients.
• Identify and drive account growth opportunities through value-led conversations, translating client pain points into new service lines.
• Ensure high CSAT scores by proactively managing customer expectations, resolving escalations, and demonstrating measurable business outcomes.
• 5.

People

Management &

• Talent Development
• Build, mentor, and lead a high-performance team of 150 to 300 professionals across Data Engineering, AI/ML, Cloud, and Mining domain functions.
• Define competency frameworks, career ladders, and skill acceleration plans for AI and Data Engineering practitioners in the mining vertical.
• Partner with Talent Acquisition and Learning &
• Development to design hiring pipelines and upskilling programs for next-generation capabilities.
• Drive a culture of innovation, accountability, and psychological safety across delivery teams.
• Conduct structured performance reviews, succession planning, and leadership grooming for Principal Engineers and Delivery Managers.
• 6. Financial &
• Commercial Accountability
• Own P&L responsibility for the Mining Digital Transformation delivery portfolio with