AI Quality Assurance Intern

Toronto, OntarioPosted 2 days ago

Role Overview

Cresta CTO & co is hiring a AI Quality Assurance Intern. This is a internship role in Toronto, Ontario. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns.
This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.
Unlike traditional QA, this work sits at the intersection of:

AI behavior analysis
Intent recognition evaluation
Conversation quality assessment
Model output auditing
Light prompt testing and refinement

Responsibilities:

You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users.

As an AI Quality Assurance Intern, you will:

Execute structured test plans for AI Agent implementations
Validate that intents, entities, and workflows trigger correctly
Identify behavioral inconsistencies, misclassifications, or hallucinations
Review and validate AI-generated suggestions, summaries, and classifications
Provide actionable feedback to improve intent models and redaction/PII handling
Run bias, redaction, and transcription accuracy checks
Spot patterns or emerging issues across test sets
Contribute ideas for improving internal QA processes and tools

Qualifications We Value:

This is an excellent fit for students interested in:

AI/ML, NLP, or chatbots
Product quality and user experience
Linguistics, conversation analysis, or human–AI interaction
Exploring a career in AI evaluation, AI ops, or product QA

No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.

Perks & Benefits:

$30-$50 per hour subject to taxes
Lunch can be expensed (up to $25) while working in the office.
PT0: 4 days

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

About Cresta CTO & co

Cresta CTO & co

cresta.com

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Frequently Asked Questions

How do I apply for the AI Quality Assurance Intern position at Cresta CTO & co?

Use the Apply button above to submit your application directly to Cresta CTO & co. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the AI Quality Assurance Intern position at Cresta CTO & co located?

This position is based in Toronto, Ontario. Cresta CTO & co has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a AI Quality Assurance Intern at Cresta CTO & co earn?

Cresta CTO & co has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the AI Quality Assurance Intern role at Cresta CTO & co posted?

This role was posted on July 10, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.