Content & Communications Support

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st Shift (United States of America)

Please review the following job description:

The Content & Communication Support II role provides hands‑on, non‑exempt support to the Content and Communications function by assisting with the preparation, coordination, and distribution of routine communication materials. This role focuses on executional work, accuracy, and timely delivery of content across internal and external channels, following established processes and standards.

The position works under general supervision and independently completes assigned tasks that support communication initiatives, content updates, and day‑to‑day operational needs.

This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you’ll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

KEY RESPONSIBILITIES

• Assist with the preparation, formatting, editing, and distribution of communication materials such as emails, newsletters, presentations, intranet updates, and other standard content.
• Proofread assigned content for grammar, clarity, formatting, and adherence to brand and communication guidelines.
• Coordinate routine content updates by gathering information from designated stakeholders and applying approved changes.
• Support communication schedules and calendars by tracking assignments, deadlines, and completion status.
• Maintain organized files, templates, mailing lists, and content repositories to support consistent communication delivery.
• Execute established communication processes, including posting content, routing materials for review, and scheduling distribution.
• Respond to routine content and communication support requests, escalating issues when guidance or approval is required.
• Assist with basic reporting and tracking (e.g., distribution lists, posting confirmations, engagement summaries) using established tools.
• Follow documented procedures and instructions to ensure work is completed accurately and on time.
• Perform other related support duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Communications, Marketing, English, Journalism, or a related field OR equivalent combination of education and relevant work experience.
• 2–4 years of experience in a communications, content support, marketing, or administrative support role.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• n/a

FUNCTIONAL SKILLS

• Experience performing routine content coordination or communication support tasks in a professional environment.
• Strong attention to detail with solid proofreading and written communication skills.
• Ability to follow established processes, guidelines, and instructions.
• Effective time management skills with the ability to balance multiple assigned tasks and deadlines.
• Working knowledge of common office and communication tools (e.g., Microsoft Office, collaboration platforms, content management or intranet tools).
• Organized, dependable, and responsive to supervisor direction and feedback.
• Ability to work collaboratively with team members and internal partners.

The annual base salary for this position is $60,000.00 - $72,000.00.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we’re committed to supporting every aspect of teammates’ well-being – physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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