Service Supervisor

Full Time

Dubuque, Iowa, United StatesPosted 5 weeks ago

Role Overview

Cottinghambutlerinsuranceservicesinc is hiring a Service Supervisor. This is a full-time role in Dubuque, Iowa. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ORBenefitsSISCOCottinghamButlerSupervisorInEssential

Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

Ensure direct reports meet performance and accuracy goals.
Lead, coach, and develop team members through training, feedback, and recognition.
Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

Medical claims and customer service supervisor experience preferred

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

About Cottinghambutlerinsuranceservicesinc

Cottinghambutlerinsuranceservicesinc

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Frequently Asked Questions

How do I apply for the Service Supervisor position at Cottinghambutlerinsuranceservicesinc?

Use the Apply button above to submit your application directly to Cottinghambutlerinsuranceservicesinc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Service Supervisor position at Cottinghambutlerinsuranceservicesinc located?

This position is based in Dubuque, Iowa. Cottinghambutlerinsuranceservicesinc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Service Supervisor at Cottinghambutlerinsuranceservicesinc earn?

Cottinghambutlerinsuranceservicesinc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Service Supervisor role at Cottinghambutlerinsuranceservicesinc posted?

This role was posted on June 2, 2026 (37 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.