Customer Service Representative - Maternity Leave Coverage

As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, processing payments, generating sales leads that develop into new customers, effective communication, problem-solving, identifying and assessing customer needs to achieve satisfaction. Ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.

• Create and manage order entries.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse and sales team.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, and in person.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction. Product knowledge to assist dealers/customers
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Complete other tasks, as requested by Operations Lead and Regional Sales & Operations Manager

EDUCATION

• Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).
• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset, but not required.

SKILLS AND ATTRIBUTES

• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication

This is a fully on-site position based out of the following location: Mitten Building Products, 5801 72 Ave SE, Calgary, AB T2C 3C4

Mitten is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially