Help Desk IT Support / Technical Support

Do you have an interest in information technology? Do you like helping others? We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects.

Specifically, this person will troubleshoot common computer, networking, and access issues in a Windows/Microsoft/Outlook environment. This individual will also work in Active Directory for providing password resets and other support tasks. From time to time this individual may also participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments.

Organize, prioritize, and assist with daily technical support in organizations with different support requirements.

Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.

Test new hardware and software systems and packages prior to deployment.

Assist with managing the help desk ticket queue on a daily basis; Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; At least 1 year of experience in a Help Desk role or in providing technical support to end users

At least 1 year of experience with Windows based hardware, operating system, and printers

Active Secret clearance per Federal Stipulation

At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. You'll have the opportunity to contribute to projects that make a real difference for our clients.

Impactful Work : Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.

If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.

Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.