Claim Consultant

Department: Claim Consulting Services Department

Job Summary: Responsible for providing exceptional claims and risk management customer service to construction industry clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from disciplines including Construction, OCIP/CCIP (Wrap-ups), Manufacturing, Life Sciences, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services, with a primary focus on construction-related accounts.

Principal Responsibilities

• Serve as an integral member of the client’s construction claim & risk management team.
• Act as a liaison between construction clients and carriers, wholesalers, and TPAs.
• Develop and negotiate specific “Claim Service Plans” tailored to construction clients, including special claim servicing requirements unique to construction projects.
• Build strong relationships with contractors, developers, public entities, and construction industry stakeholders.
• Provide client advocacy to ensure optimal outcomes for construction claims.
• Conduct detailed analysis of each construction claim for financial impact to client and company, including large verdict exposure claims and excess escalation.
• Manage multiple lines of coverage for construction projects, including Builders Risk, General Liability, Auto Liability, Workers’ Compensation, Property, Wrap-up claims (OCIP/CCIP), and more.
• Act as subject matter expert on construction claims issues, including NY Labor Law 240/241, tender strategy, risk transfer, and traditional insured disputes. (See Ideal Experience below)
• Work independently and make decisions based on advanced construction claims expertise.
• Collaborate closely with Account Team members, Senior Account Executives, Account Executives, Account Managers, CSRs, and Production personnel.
• Provide Account Team with pre-renewal and new business claim materials for construction accounts, including data analysis and wrap-up claim reporting.
• Accompany Account Team members on prospect calls as needed for construction clients.
• Position may require overnight travel, including site visits to construction projects.
• Liaise for Conner Strong & Buckelew with carriers, wholesalers, TPAs, and outside vendors serving the construction industry.

Other Functions

• Maintain up-to-date knowledge of industry trends, coverage changes, and construction insurance developments.
• Works on and manages special construction claims projects, including but not limited to OCIP/CCIP wrap-up
• Update Claim Consultant Service Plan calendars.
• Provide back-up support to other consultants as needed.
• Other duties as assigned.

Ideal Experience (Construction Focus)

• NY Labor Law 240/241 claims management
• Traditional insured dispute resolution in construction
• Tender strategy for construction risk transfer
• Management of wrap-up claims (OCIP/CCIP)
• Handling excess escalation in construction claims
• Large verdict exposure claims in construction litigation
• Builders Risk claim expertise
• OCIP/CCIP (Wrap-up) program claims administration

Preferred Experience

• 7+ years of property and casualty claims experience (brokerage, carrier, TPA, or law firm environment preferred)
• Experience managing complex casualty claims, including general liability, auto liability, workers’ compensation, and property losses
• Construction claims experience strongly preferred (contractors, developers, builders risk, wrap-ups, OCIPs/CCIPs)
• Strong knowledge of insurance policies, coverage interpretation, indemnity, additional insured issues, and risk transfer
• Experience with litigated claims and collaboration with defense counsel
• Ability to evaluate claim exposure, reserves, and settlement strategy
• Strong negotiation and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced client-focused environment
• Strong presentation skills and confidence interacting with senior client executives

Ideal Candidate Profile

• Strategic thinker focused on outcomes beyond claim administration
• Strong business acumen with understanding of client’s risk and operational objectives in construction
• Calm and confident managing high-emotion, high-stakes construction claims
• Highly organized, detail-oriented, and proactive, particularly on complex construction projects
• Collaborative team player who can work independently
• Takes ownership, builds relationships, and delivers exceptional client experience

Preferred Background

• Complex claims professional from a major carrier, brokerage, TPA, or consulting environment
• ARM, AIC, CRIS, CPCU, SCLA, or similar insurance designations a plus (CRIS preferred for construction)
• Experience with large commercial construction accounts preferred

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum 7 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Must be flexible and available as needed to address urgent construction claims.
• Must stay abreast of changes in the insurance industry and construction risk landscape.
• Must be able to travel to construction sites as required.
• Must be organized, detail-oriented, and possess a positive attitude.
• Excellent oral and written communication skills.
• Self-motivated with ability to work independently.
• Excellent analytical and problem-solving skills.
• Authorized to work in the United States on a full-time basis without Company sponsorship.

Specialized Knowledge or Licenses

• Valid Property & Casualty License
• Pursuit of Risk Management Degree, CPCU, AIC, CRIS, ARM designations preferred
• Valid Driver’s License

Compensation

Salary for this position ranges from $110,000.00 - $150,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

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