Description The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

What You Will Do in This Role

You are the point of contact for all technical inquiries about hardware, software, or other designated client products.

Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

Prepare complete and accurate work including appropriately notating of accounts as required.

Maintain broad knowledge of client products, such as smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.

Deliver expert customer experiences…with a smile.

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative / Technical Support Representative role include:

Live within 35km of the Halifax site/location.

1 year of customer service experience or equivalent, with a High School diploma or GED.

Effective communication skills in English, both written and verbally.

Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.

Patience in working with customers is second nature for you.

The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.

Benefits The base salary for this position is 19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay early when you want it.

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more.

Health and wellness programs with trained partners to promote a healthy you.

Mentorship programs that support your rewarding career journey.

A modern, state-of-the-art office setting with advanced technologies and a great team.

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Job Availability

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Location

CAN Dartmouth - Eileen Stubbs Ave

Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your