Hybrid Client Services Manager

Drive client success as a proactive Manager in a hybrid work environment. Supervise a dedicated team while enhancing service quality and client retention efforts. This role involves leading a collaborative team within Client Services to provide outstanding support to corporate clients. You'll be responsible for managing escalations, ensuring compliance with service agreements, and identifying areas for improvement. A focus on relationship-building and financial performance is critical. Key Responsibilities:

• Ensure timely resolution of client escalations
• Facilitate participation in industry events
• Assess departmental recruitment and training needs
• Monitor and report on revenue performance
• Lead initiatives for client satisfaction and up-selling Requirements:
• University/college degree with at least 2 years of experience
• Management experience in client-facing roles
• Strong knowledge of product and service landscape
• Effective communicator with problem-solving abilities
• Ability to foster teamwork and collaboration Enhance client satisfaction by leading an effective team and delivering exceptional service tailored to client needs.