Deskside Technician

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your full potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

In support of our customer, we are seeking a Junior Deskside Support Analyst (Field) to join our team.

Key Responsibilities:

Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists

Test for nominal operation of devices post-deployment

Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level

Follow documentation and direction as required

Smart Hands for AV, Telephony and Network teams

Provide proper and prompt updates to documentation

Skills & Qualifications:

A college or university education within Computer Sciences

1-2 years of experience with desktop deployments, desktop troubleshooting and upgrades

Previous experience completing Installs, moves, adds, changes of computer equipment including Workstations, laptops, tablets and mobile devices.

Windows Operating System proficiency ideally in Windows 10 and Windows 11

Experience troubleshooting issues with the Microsoft 365 suite and provide solutions both in person and to remote clients via Phone or Virtual meeting.

Knowledge of Mobile Device Management (MDM) and Microsoft Intune an asset

Able to configure and troubleshoot VPN access and remote connectivity

Perform basic Network troubleshooting (LAN, Wi-Fi, DNS, DHCP, VPN).

Able to troubleshoot Printer/Printing issues

Assist with client onboarding/offboarding

ServiceNow or equivalent Ticketing system experience

Effective written and verbal interpersonal skills

Outstanding customer service skills

Ability to effectively prioritize and execute tasks

Availability for shift work / On-Call

A valid driver's license and a clean driving record

Ability to lift a minimum of 40 lbs. regularly

A+ Certification an asset

Oilsands Safety certifications an asset.

Additional Qualifications (Oil Sands teams):

Willingness to travel to remote sites in Alberta's Oil Sands region

What Compugen Offers You:

Exciting, fast-paced challenging work environment

A culture where authenticity and diversity are valued

Professional development

Participation in Women in Technology Network

Opportunities to give back to our local communities

Collaborative supportive team members

Remote work/hybrid work options

Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.