Your Responsibilities

Reporting to the Director, you will be responsible for the complete management of food service operations and for leading large teams. Specifically, you will:

Lead, motivate, and develop a team of 5 supervisors and approximately 100 unionized associates, fostering a collaborative, performance-driven work environment.

Coach, train, and support teams in a constantly evolving operational context, with a strong focus on service standards, daily execution of SOPs, and the guest experience.

Ensure strict compliance with established service standards and specifications to optimize the guest experience.

Manage all operational activities, including budget planning, financial management, weekly performance analysis, and compliance with internal standards and client requirements.

Implement strategies to maximize revenue, control costs, and achieve profitability goals.

Ensure the implementation and maintenance of quality control procedures and compliance with current operating practices.

Maintain a high level of customer satisfaction, including follow-up on feedback, requests, complaints, and concerns.

Oversee unit compliance with health, safety, and quality assurance policies, and promptly deploy corrective measures when required.

Desired Profile

You have the leadership skills, operational expertise, and business acumen to succeed in this role if you have:

A post-secondary or university degree in hospitality management, restaurant management, food services, or a related field.

Significant experience in multi-site management within a premium food service environment.

Proven experience working in a unionized environment.

Strong expertise in budgetary and financial management, including multi-million-dollar budgets and projects.

Solid knowledge of trends and innovations in high-end dining.

Excellent customer service skills, with strong oral and written communication abilities in both French and English.

Strong organizational skills, excellent prioritization abilities, and keen attention to detail.

Proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and knowledge of POS systems and food service–related technologies.

Flexible availability, including weekdays, evenings, and weekends, depending on events.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.

The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.