Finance Specialist, Global Communications Operations

This role, reporting to the Senior Project Manager, Global Communications Operations, supports the financial and operational management of Global Communications and is responsible for overseeing vendor administration, budget reporting, contract coordination, and helping execute against our financial governance. The Specialist, Global Communications Finance is responsible for ensuring accurate tracking across communications vendors, contracts, renewals, invoices, chargebacks, and monthly budget reporting, while partnering closely with Procurement, Finance, and Global Communications team contract owners. This role requires attention to detail, the ability proactively work with a number of stakeholders, and a solid understanding of Fieldglass and financial reconciliation processes. Position Responsibilities: Partnering with Procurement, manage end-to-end relationships and processes across Global Communications vendors, ensuring timely follow-up, service continuity, reinforcing our vendor governance. Partner closely with Procurement, Finance, People Communications, and the Global Communications team to support vendor onboarding, statement of work administration, renewals, and issue resolution. Monitor vendor contracts and renewal timelines, partnering with Procurement and internal stakeholders to ensure renewals are proactively managed and aligned to business needs. Maintain a strong working knowledge of Fieldglass, Accounts Payable, and related procurement or finance systems to support vendor set-up, purchase order management, and invoice processing. Track and reconcile vendor invoices, purchase orders, and related financial records to ensure accuracy, completeness, and timely payment. Support monthly budget reporting through consistent, on-time delivery of reports, expense cross-referencing, variance review, and accurate financial tracking. Work with Finance to reconcile accounts, investigate discrepancies, and ensure appropriate coding and allocation of costs. Coordinate with Finance and business partners to manage chargebacks to other cost centres, ensuring accuracy, transparency, and timeliness. Maintain accurate records and governance across all agencies and vendor activity, including contracts, statements of work, invoices, renewals, and approvals. Identify opportunities to improve processes, strengthen controls, and scale finance and vendor management responsibilities effectively across Global Communications. Provide reliable operational support and reporting that enables leaders to make informed budget and vendor decisions. Required Qualifications: Minimum of 4 years of experience in Finance, Operations, Procurement, Vendor Management, or a related business support role. Strong stakeholder management skills, with the ability to manage multiple timelines. Ability to work collaboratively in a fast-paced environment with Procurement, Finance, and business teams. Strong understanding of Fieldglass; experience working with Procurement, invoicing, or agency billing systems is an asset. Preferred Qualifications: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent practical experience Demonstrated ability to reconcile accounts, review invoices, track budgets, and maintain accurate financial records. Strong analytical skills and attention to detail, with a high degree of accuracy in reporting and financial administration. Ability to manage chargebacks, budget tracking, and reporting processes with consistency and discipline. Excellent communication and relationship management skills, with the ability to work effectively across global and cross-functional teams. Proficiency in Microsoft Excel, Fieldglass, and related reporting tools. Organized, proactive, and able to manage competing priorities while meeting recurring deadlines. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Halifax, Nova Scotia Working Arrangement Hybrid Salary range is expected to be between $56,175.00 CAD - $93,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.