Lead Analyst - Credit Risk Management

• Leads analysis and design of existing and new credit strategies and business processes that could span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Analytics, Finance and Legal. 

• Translates credit policies into business rules, system logic, and technical requirements across digital and assisted sales buy flows. 

•  Design and document credit decisioning frameworks including eligibility rules, identity verification, deposit strategies, and account-level controls.  

•  Identifies and remediates process gaps and execution risks impacting credit outcomes and customer experience. 

•  Leads all business intelligence analysis using systems such as SQL, Python, and Alteryx.  

•  Extracts signals and signatures from data and works to understand credit & fraud risk behaviors present within the data.  

•  Conducts champion/challenger testing, simulations, and scenario analysis to optimize credit strategies. 

•  Identifies and defines success metrics and establishes a plan to track, monitor and measure the success of those metrics. 
• Communicates insights, trade-offs, and recommendations through data-driven storytelling for technical and business audiences. 

•  Makes recommendations on how to mitigate and works with appropriate business partners to implement change. 

• Leads the development of requirements and end-to-end execution for new credit & fraud risk initiatives, including finalizing requirements, UAT, deployment, and post-launch monitoring. 

• Creates a proposed credit decision frameworks and future state design accounting for impacts to customers, employees and existing business processes. 

• Facilitates collaborative working sessions with internal stakeholders to implement credit & fraud risk initiatives and/or to remediate existing practices that pose a credit & fraud risk concern. 

• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. 

•  Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices as necessary. 

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.