Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

This position is responsible for efficient processing of life-cycle HR transactions, providing related administrative support and answering phone calls as required. Performance Objectives:

• Perform transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.
• Perform compliance and confidentiality checks for I9’s, e-Verify and non-solicitation agreements
• Handle requests for administrative tasks and inquiries. Process transactions by collecting required information or back-up documentation from employee/manager/HR, including probing for additional information if unclear, performing data entry, etc.
• Maintain HRMS system and perform quality assurance reviews on electronic and manual transactions.
• Provide excellent customer service. Respond to both online inquiries and phone calls from HR Advisors and associates at all levels and resolve questions/issues by accessing information in multiple systems. Route/refer calls for advanced support and follow up as required.
• Provide help on navigating internal resources on self-service and HR technology tools
• Manage workload efficiently to fulfil commitments in a timely manner
• Liaise between Human Resources, Payroll and other Centers of Excellence, as appropriate
• Perform required tasks in accordance with established service level agreements (SLAs) Requirements:

Qualifications

• Bachelor’s degree in human resources or related area
• 0 - 2 years HR or related experience
• Function independently as well as part of a team, having flexibility, consistency and professionalism
• Effective verbal communication skills
• Effective listening and reading comprehension skills
• Strong customer service orientation
• Confident phone presence
• Strong ability to grasp information quickly and probe effectively when required
• Strong organizational skills with a high sense of urgency and ability to multi-task to meet deadlines
• Demonstrated ability to deliver effective results, meet deadlines with attention to detail
• Effective problem-solving and follow-through skills
• Additional Information

To know more on this position or to schedule an interview, please contact;

Sagar Rathore

630-485-2166