Application Support Engineer L2 L3

About Cognizant's CIS Practice: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Application Support Engineer (L2 / L3)

Location: Candidates will need to work from the Client's office in Needham Heights, MA all 5 days a week

• Applications will be accepted until Mar 31, 2026
• This role is not able to offer visa transfer or sponsorship, now or in the future

Technical Skills: Strong experience on:

• AWS
• PL/SQL
• Python
• Tivoli Work Scheduler

RESPONSIBILITIES

• Provide IT support across a wide range of client activities.
• Very good communication skills; both verbal and written
• Very good knowledge PL/SQL, Unix, AWS, Service Now, Tivoli Workload Scheduler, Perl, Python, Java, Powershell, Certify Putty. preferably coming from a developer background
• Very good knowledge on writing ad-hoc SQL's to troubleshoot data related problems/issues
• Flexible enough to dial into calls/meetings outside of regular shift coverage, when necessary.
• Responsible for the design, development and maintenance of a significant part of the client's IT system.
• Examine existing business models and flows of data.
• Design operational procedures and strategies for new systems in order to meet the client's needs.
• Research, analyse, evaluate and monitor network infrastructure to enhance resilience in IT systems and Performance.
• Design specifications, testing strategies and manage quality assurance activities.
• Conduct operational reviews, implement changes and monitor system performance.
• Coordinate with various teams to provide necessary application support and ensure timely implementation of new systems.

Good to have:

• Documentation skills
• Knowledge of ITIL - Incident/Problem/Change management
• Keeping a sanity check of support queues and following up proactively to close them in a timely manner

Salary and Other Compensation:

The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $65,000/year - $85,000/year. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law