Patient Service Specialist - Emergency Department

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This particular role will support the Emergency Department and Outpatient Admitting. Some of your day-to-day responsibilities will include greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.    

A caregiver in this position works Monday-Friday from 10:00AM – 6:30PM or 4:00PM – 12:30AM, including rotating weekends and holidays.  

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers. 

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

• Process the workflow for the day. 

• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree  

• Working knowledge of PC window applications sufficient to input and retrieve data 

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills