Junior Software Technical Support Engineer - asp.net

Job Responsibilities:

• Answer customer calls, emails, and support tickets in a professional manner.
• Provide initial L1 technical support for software applications developed in ASP.NET.
• Understand customer-reported issues and provide basic troubleshooting support.
• Log, track, and update support tickets in the ticketing/helpdesk system.
• Escalate unresolved or complex issues to senior technical teams or developers.
• Follow up with customers regarding issue status and resolution updates.
• Assist users with software navigation, usage, and basic system configurations.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain proper documentation of support activities and recurring issues.
• Support software testing and verification after issue fixes when required.
• Ensure adherence to company support processes and service standards.

Required Skills & Qualifications

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
• Basic knowledge of ASP.NET applications and web-based software systems.
• Familiarity with Microsoft SQL Server and basic database queries.
• Good understanding of Windows operating systems and networking basics.
• Strong verbal and written communication skills.
• Good problem-solving and analytical abilities.
• Ability to handle customer calls professionally and patiently.
• Willingness to learn and work in a fast-paced environment.
• Freshers with relevant technical knowledge may also apply.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• What is your current Salary?
• What is your Expected Salary?
• If selected, in how many days will you be able to join us?

Experience

• ASP.NET: 1 year (Required)
• MSSQL: 1 year (Required)

Work Location: In person