Front Desk Associate

Job Title: Front Desk Associate

Location: Chitralekha Boutique Resort, Dehradun

Job Type: Full-Time

Experience: 0–2 Years (Freshers with excellent communication skills may apply)

Salary: As per industry standards

About the Role

Chitralekha Boutique Resort is looking for a professional, courteous, and customer-focused Front Desk Associate to be the face of our resort. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to deliver exceptional guest experiences while managing front office operations efficiently.

Key Roles & Responsibilities

• Welcome guests warmly and ensure a memorable first impression.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations through phone, email, and online booking platforms.
• Answer guest inquiries regarding room availability, resort facilities, tariffs, and local attractions.
• Coordinate with the housekeeping department to ensure room readiness.
• Coordinate with the food & beverage and maintenance teams to fulfill guest requests.
• Handle guest complaints professionally and ensure timely resolution.
• Maintain accurate guest records and update reservation systems.
• Process payments, generate invoices, and maintain billing records.
• Handle cash, card, and online payment transactions accurately.
• Attend phone calls and respond to emails in a professional manner.
• Assist guests with transportation, sightseeing, and travel-related information.
• Maintain the reception area in a clean, organized, and presentable condition.
• Ensure compliance with resort policies and hospitality standards.
• Prepare daily reports, occupancy reports, and shift handover notes.
• Promote resort services, packages, and special offers to guests.
• Build positive relationships with guests to encourage repeat visits.
• Work closely with all departments to ensure smooth resort operations.

Required Skills & Qualifications

• Bachelor's degree or Diploma in Hospitality, Hotel Management, Tourism, or any relevant field preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Pleasant personality with a professional appearance.
• Strong customer service and interpersonal skills.
• Basic computer knowledge (MS Office, Email, Internet).
• Knowledge of hotel PMS software is an added advantage.
• Ability to multitask and work in a fast-paced environment.
• Good problem-solving and conflict-resolution skills.
• Willingness to work rotational shifts, weekends, and holidays.

Preferred Candidate

• Positive attitude with a guest-first approach.
• Well-groomed and presentable.
• Quick learner with strong organizational skills.
• Ability to remain calm under pressure.
• Passionate about hospitality and delivering excellent guest experiences.

Why Join Chitralekha Boutique Resort?

• Opportunity to work in a premium boutique hospitality environment.
• Professional growth and learning opportunities.
• Supportive and collaborative work culture.
• Exposure to luxury hospitality standards.
• Competitive salary and employee benefits.

Apply now and become the welcoming face of Chitralekha Boutique Resort, Dehradun, where exceptional hospitality begins with you.

Pay: From ₹15,000.00 per month

Work Location: In person