Inside Sales and Order Desk Administrator

Job Description: Inside Sales and Order Desk Administrator

Company Overview:

Chens Enterprises Corporation is a thriving food, beverage, and non-food distribution company specializing in high-quality products nationwide.

We are actively seeking a motivated and customer focused Inside Sales and Order Desk Administrator to join our dynamic team.

Job Overview:

The Inside Sales and Order Desk Administrator will play a crucial role in driving sales and providing backup for the Order Desk. This position involves a blend of inside sales responsibilities (approximately 70%) and Order Desk administration (approximately 30%).

Key Responsibilities:

Inside Sales (70%):

• Sales Strategy and Execution:
• Develop and execute effective sales strategies to achieve monthly and quarterly sales targets, maximizing revenue and market share growth.
• Engage with potential customers, address inquiries, and provide tailored product recommendations.
• Customer Relationship Management:
• Provide exceptional customer service by promptly responding to inquiries and resolving any concerns or issues.
• Establish and maintain strong relationships with customers, gaining insights into their preferences and feedback to improve our products and services.
• Focus on building a portfolio of customers to encourage regular purchases, acting as their dedicated account manager.
• Product Knowledge and Recommendations:
• Deepen product knowledge to offer tailored recommendations, assisting customers in making informed product selections.
• Leverage understanding of our product portfolio, including private labels, to guide customers and influence their purchasing decisions.
• Order Processing and Management:
• Handle order processing efficiently, ensuring accurate entry, order fulfillment coordination, and timely delivery to customers, along with effective customer care resolutions.
• Collaborate with the operations team to monitor order status and proactively address any order-related concerns.

Order Desk (30%):

• Order Processing and Management:
• Handle order processing efficiently, ensuring accurate entry, order fulfillment coordination.
• Collaborate with the operations team to monitor order status and proactively address any order-related concerns.
• Invoicing and Credits:
• Complete all invoicing
• Review and issue sales/sales return credits
• Filing

Qualifications

• Bachelor's degree in Business Administration, or a related field and/or applicable work experience.
• Proven experience in inside sales, or a related role, with a focus on customer interactions and product recommendations.
• Knowledge of online retail platforms such as WooCommerce, Amazon, Instacart, Shopify, Facebook, Instagram, and RED.
• Excellent communication and interpersonal skills, with the ability to understand and effectively address customer inquiries.
• Strong organizational and multitasking abilities to manage customer interactions and sales activities simultaneously.
• Self-driven with a passion for sales and the ability to initiate and develop necessary marketing activities to support business growth.
• Team player with a collaborative mindset.
• Previous experience with ERP systems is considered an asset.

Chens Enterprises Corporation is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Work Location: In person