Location: CHANEL Toronto Head Office

Reports to: Retail Operations Manager

Contract: Fixed-term, full-time (6 month contract)

Your Role @ Chanel:

As the Retail Operations Coordinator, you will support the key operational initiatives and programs across Chanel Canada boutiques. You will work cross-functionally with boutique teams, retail management, and corporate partners.

Retail Operations & Change Leadership

• Support retail operations
• Collaborate with boutique teams to identify operational improvements.
• Support change management activities, including stakeholder engagement, communication, and training to maximize adoption of new processes, tools, or standards.
• Act as a liaison between boutiques and head offices, ensuring local needs are addressed and best practices are shared.

Retail Excellence

• Maintain all new and existing operational processes and ensure boutique alignment.
• Scaling solutions that optimize both front of house and heart of house operations.
• Participate in boutique operational activities, launches, inventory management, asset protection, and compliance projects, driving a culture of accuracy and vigilance.
• Monitor the rollout of existing & new technologies, systems, and tools to elevate boutique operations.

Strategy & Innovation

• Partner with boutique management to implement strategies that reduce risk, control costs, and improve the overall customer and employee experience.
• Foster a culture of innovation by encouraging creative solutions, piloting new ideas, and sharing learnings broadly.

Leadership & Influence

• Organize and facilitate regular project update meetings, workshops, and feedback sessions to ensure alignment and momentum.
• Serve as a role model for adaptability, resilience, and positive change

Collaboration & Communication

• Ensure clear, timely, and effective communication of status updates, and outcomes to all stakeholders.
• Partner with the Retail Operations Manager and other leaders to synchronize project efforts and share resources.
• Uphold and communicate Chanel’s values, standards, and expectations in all project activities.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role:

• 2-4 years boutique operations experience
• Experience with RFID, Point of sale, Coupa and Microsoft 365 an asset.
• Tech savvy, with proficiency in Microsoft Office and project management software
• Exceptional communication and relationship-building skills
• Analytical mindset with strong attention to detail, urgency, and accountability
• Passion for driving operational excellence and continuous improvement

You are energized by:

• Collaborating with diverse teams and building strong partnerships
• Solving problems quickly, creatively, and collaboratively
• Empowering others to embrace new ideas and ways of working
• Making a tangible impact on boutique operations and the Chanel brand

What you will gain from this experience

• The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.
• A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.
• The chance to develop long-lasting relationships with a diverse team, enhancing your skills and expertise within the luxury retail industry.
• Competitive salary: $60-65kCAD annually + bonus

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.