Principal DevOps Engineer Full time

Principal DevOps Engineer - Full time

About the Role

We are seeking a Principal DevOps Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining triaging and improving a variety of customer systems from custom-built applications to modern cloud solutions across multiple industries and technology stacks.

The ideal candidate is a seasoned engineer who thrives in dynamic multi-technology environments and has a proven track record of troubleshooting performance tuning and driving operational excellence. This is a hands-on and client-facing position ideal for someone who can rapidly assess unfamiliar systems deliver fixes and provide technical leadership in a consulting setting. Key Responsibilities

• Client Environment Support Serve as a primary point of contact for production support triage and incident resolution across diverse client systems.
• Bugfixing & Maintenance Perform root cause analysis implement bug fixes and ensure long-term stability of customer applications.
• Cross-Technology Expertise Work across a wide range of technologies such Ruby on Rails cloud-native applications and automation tools.
• Operational Leadership Establish and refine monitoring alerting and incident response practices.
• Collaboration Partner with customer teams and internal engineers to identify improvements and streamline operations.
• Maintenance Windows Participate in planned weekend maintenance activities as part of a rotating schedule.
• Knowledge Transfer & Documentation Ensure systems are well-documented and that knowledge is shared within the team.
• Adaptability Continuously learn and integrate new tools platforms and technologies used across client environments.

Required Skills & Experience

• 7 years of experience in infrastructure DevOps or managed services roles with at least 3 years supporting production environments at scale.
• Strong troubleshooting and problem-solving skills across application infrastructure and networking layers.
• Experience with Data Engineer tools on AWS: Extract-Transform-Load Machine Learning AWS Lambda
• Experience with multiple cloud platforms (AWS Azure GCP Oracle Cloud) and hybrid environments.
• Proven ability to debug support and maintain applications built with various frameworks and Ruby on Rails.
• Familiarity with CI/CD pipelines observability tools and incident response workflows.
• Strong scripting or automation experience (e.g. Python Bash PowerShell).
• Excellent communication and client-facing skills for working in a consulting environment.

Preferred Qualifications

• Prior experience in managed services or consulting environments with multiple concurrent clients.
• Familiarity with a broad range of database technologies (Oracle DB SQL Server Postgres MongoDB etc.).
• Experience improving legacy systems for better reliability cost optimization or scalability.

Why Join Us

• Diverse Technology Exposure Support a wide range of tools frameworks and cloud platforms.
• Impactful Role Keep mission-critical client systems operational and evolving.
• Global Team Culture Work with experts across multiple time zones and technology domains.
• Professional Growth Gain experience across industries tools and modern automation practices.
• Competitive Compensation Principal-level rates based on skills and experience with shift differential for overnight work.

If you excel at diagnosing complex systems solving tough operational challenges and thrive in a multi-technology always-learning environment wed love to hear from you.

Required Experience:

Manager