Customer Retention Specialist (Contract Hybrid)

Location: Hybrid (Onsite Tuesday-Thursday)

Schedule: Monday-Friday | 8:00 AM-5:00 PM CT

About the Opportunity

We're seeking a Customer Retention Specialist to support an established customer success team by helping existing customers renew their services and ensuring they receive a seamless support experience. This role is ideal for someone who enjoys building customer relationships, staying organized in a fast-paced environment, and balancing both outbound outreach and inbound support.

What You'll Do

• Proactively contact existing customers regarding upcoming renewals and retention opportunities.
• Manage an inbound queue and respond to customer inquiries.
• Route leads to the appropriate internal teams.
• Deliver a high level of customer service across phone and written communication.
• Follow up with customers to ensure questions are resolved and needs are met.
• Maintain accurate customer records and activity within the CRM system.

What We're Looking For

• 2+ years of customer service or sales support experience.
• Experience handling inbound customer inquiries and outbound customer calls.
• Background in lead management or customer follow-up.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize work in a fast-paced environment.

Work Arrangement

• Hybrid schedule with onsite work Tuesday, Wednesday, and Thursday.
• Standard business hours: 8:00 AM-5:00 PM CT.