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Job Description
MS Dynamics 365 FO Functional Consultant Support Change Management
Mumbai, Goregaon
Job Summary
We are seeking a dynamic and detail-oriented MS Dynamics 365 FO Functional Consultant to join our support and change management team. The ideal candidate will have hands-on experience in supporting live MS Dynamics 365 FO environments, managing change requests, and ensuring smooth business operations through effective issue resolution and process enhancements.
Experience Required: 2 to 5 Years
Location: [Mumbai Onsite]
Employment Type: Full time
Key Responsibilities
Provide functional support for MS Dynamics 365 FO modules including Finance, Procurement, Inventory, and Supply Chain.Manage and resolve incidents, service requests, and change requests in a timely manner.Conduct impact analysis for proposed changes and ensure alignment with business processes.Collaborate with business users to gather requirements and translate them into functional and test changes in MS Dynamics 365 FO, ensuring minimal disruption to with technical teams to implement and validate system changes.Maintain documentation for support activities, change logs, and configuration in user training, UAT, and post-deployment support.Monitor system performance and proactively identify areas for improvement.
Required Skills Qualifications
2 5 years of experience in a functional support role with MS Dynamics 365 FO or Dynamics AX.Strong understanding of ERP business processes in finance and in issue resolution, change management, and system with Lifecycle Services (LCS), Azure DevOps, and ticketing systems.Excellent communication and stakeholder management skills.Bachelor s degree in Business, Finance, IT, or a related field.
Preferred Skills
Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310).Exposure to Power Platform, SQL, or reporting tools like Power BI.Experience in ITIL-based support environments.
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