Desktop Support Specialist
Careers Integrated Resources IncRole Overview
Careers Integrated Resources Inc is hiring a mid-level Desktop Support Specialist. This is a contract role in Branchburg. Part of Careers Integrated Resources Inc's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Desktop Support Specialist
Location: On-site
Position Summary
The Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role ensures that end users can efficiently operate technology systems by diagnosing issues, installing equipment, maintaining systems, and delivering exceptional customer service.
The Desktop Support Specialist serves as the first point of contact for technical support and plays a key role in maintaining organizational productivity and IT reliability.
Key Responsibilities
End-User Support
- Provide first and second-level technical support for desktops, laptops, and peripherals.
- Respond to tickets, phone calls, and walk-up requests in a timely manner.
- Troubleshoot laptop hardware, software issues along with supporting network Printer issues
- Assist users with login issues, password resets, and system access.
Hardware & Software Support
- Install, configure, and maintain desktops, laptops, and printers
- Deploy operating systems and software updates.
- Replace defective hardware components and coordinate repairs when necessary.
- Maintain inventory of IT assets and equipment.
Systems & Network Support
- Support Windows Devices and Mac OS Devices
- Assist with basic network troubleshooting including connectivity, VPN access, and Wi-Fi issues.
- Maintain Active Directory user accounts and permissions.
- Configure email clients and productivity applications.
IT Operations
- Document incidents, resolutions, and procedures using a centralized ticketing system.
- Maintain system security by applying patches and updates.
- Assist with onboarding/offboarding of employees including account setup and device provisioning.
- Support conference room technology and AV equipment.
Customer Service
- Communicate technical issues clearly to users
- Provide training or guidance to users on best practices.
- Ensure a high level of customer satisfaction.
Required Qualifications
- Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of desktop support or help desk experience.
- Strong knowledge of Windows operating systems and Microsoft Office.
- Experience with Active Directory and user account management.
- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
Technical Skills
- Windows 10 / Windows 11 support
- Microsoft 365 / Office applications
- Active Directory user management
- Hardware troubleshooting (PCs, laptops, printers)
NOTE: Additional Tasks maybe required by Celltrion IT Department.
Frequently Asked Questions
How do I apply for the Desktop Support Specialist position at Careers Integrated Resources Inc?
Use the Apply button above to submit your application directly to Careers Integrated Resources Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Specialist position at Careers Integrated Resources Inc located?
This position is based in Branchburg. Careers Integrated Resources Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Specialist at Careers Integrated Resources Inc earn?
Careers Integrated Resources Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Specialist role at Careers Integrated Resources Inc posted?
This role was posted on March 18, 2026 (88 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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