Analyst, Client Experience & Optimization

Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United StatesPosted Yesterday

Role Overview

Capitalrx is hiring a entry-level Analyst, Client Experience & Optimization. This is a full-time hybrid role, based in Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

Position Summary

The Analyst, Client Experience & Optimization (CERO) supports the intake, triage, and validation of Client Services issues, ensuring accurate routing and visibility into ongoing work. This role maintains documentation, develops process maps, identifies workflow gaps, and assists in implementing improvements that enhance consistency and reduce manual work. The Analyst will be proficient in spreadsheets, workflow tools, and structured data to assess processes, surface improvement opportunities, and support operational efficiency across Client Services.

Position Responsibilities:

Support intake review, issue validation, routing, and tracking of client services and cross-departmental issues, projects, and initiatives.
Create and maintain process documentation, SOPs, and workflow maps.
Identify manual or inefficient processes and propose improvement opportunities partnered with the Manager.
Support light analysis such as identifying patterns, recurring issues, or workflow bottlenecks.
Maintain trackers or dashboards providing visibility into Client Services operational activity and partner with Analytics team on broader operational dashboard needs.
Participate in cross-functional planning, problem-solving, and readiness activities that support Client Services.

Required Qualifications:

Bachelor’s degree or equivalent experience.
1–3 years of experience in client services, operations, or process support roles.
Strong documentation, organization, and attention to detail.
Comfort with spreadsheets and workflow tools; interest in process optimization.
Strong communication skills and ability to work across teams

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.

Remote, US Salary Range

$90,000—$110,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

About Capitalrx

Capitalrx

Hybrid

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Frequently Asked Questions

How do I apply for the Analyst, Client Experience & Optimization position at Capitalrx?

Use the Apply button above to submit your application directly to Capitalrx. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Analyst, Client Experience & Optimization role at Capitalrx remote or in-office?

This is a hybrid role based in Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Analyst, Client Experience & Optimization at Capitalrx earn?

Capitalrx has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Analyst, Client Experience & Optimization role at Capitalrx posted?

This role was posted on July 8, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Analyst, Client Experience & Optimization role at Capitalrx entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Capitalrx has listed.