Customer Support Specialist Full Time

About the position

This role is responsible for ensuring that the premises are properly maintained, workspaces and meeting rooms are correctly set-up, and facility issues are responded to in a timely manner. The specialist will provide engaging and anticipative service to all office employees and visitors, work closely with facilities and other workplace departments to ensure a flawless client experience, and conduct routine floor checks for cleanliness, orderliness, and deficiencies. Key duties include filling, cleaning, and maintaining beverage equipment, communicating with the Canteen lead, carrying out safety guidelines, restocking supplies, interacting with vendors, and conducting opening and closing walkthroughs, along with light housekeeping duties.

Responsibilities

• Provide engaging and anticipative service to all office employees and visitors
• Work closely with facilities and other workplace departments to ensure a flawless client experience
• Conduct routine floor checks for cleanliness, orderliness & deficiencies
• Fill, clean, and maintain coffee, beverage coolers, and water equipment.
• Weekly and Daily communication with the Canteen lead.
• Carry out instructions for security, fire, health, and safety guidelines as required
• Restock supplies and consumables
• Interact with 3rd party vendors
• Conduct opening and closing walkthroughs
• Light housekeeping duties as required

Requirements

• Excellent interpersonal and communication skills (verbal and written)
• Must be able to work independently and have great attention to detail
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen and professionalism
• Basic computer skills and knowledge of office technology/equipment
• Must have the ability to lift up to 30 pounds
• The associate will be on their feet, walking around the floors making sure that all our standards are in place.

Nice-to-haves

• Working experience in a hospitality environment is considered a strong asset

Benefits

• Competitive compensation
• Pay transparency legislation compliance
• Total rewards offerings will be shared by the Talent Acquisition team during the hiring process.