Senior Manager, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing You'll join the Personal and Business Banking team, a relationship-driven group dedicated to delivering value to stakeholders and helping clients realize their ambitions. As the Senior Manager, Business Effectiveness for Business Banking, you'll act as the voice of Business Banking, ensuring that products, services, and processes—particularly those related to deposits, payments, receivables, payables, and Anti-Money Laundering (AML)—are client-centric and operationally efficient. You'll partner closely with frontline teams, Product, Operations, Risk, AML, Compliance, and other stakeholders to ensure enterprise products and procedures support Business Banking growth and deliver a seamless client and employee experience. With a strong focus on regulatory compliance, you'll leverage your deep AML expertise to ensure client onboarding, account maintenance, and transaction processes meet all standards. Your role will evolve as business needs change, expanding to include new product families, initiatives, or process improvement opportunities. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Product and process alignment – Partner with Product and Operations to ensure Business Banking offerings meet client and frontline needs, and resolve gaps that create friction. AML expertise – Serve as the subject matter expert, interpreting and operationalizing complex regulatory changes into practical, day-to-day processes. Experience optimization – Evaluate and enhance the end-to-end client and employee experience, conducting root-cause analyses and developing actionable solutions. Stakeholder partnership and change enablement – Act as a central liaison, representing Business Banking requirements in enterprise projects and supporting pilots, readiness planning, and training. Governance and risk management – Ensure all processes align with AML, Fraud, Legal, Compliance, and Operational Risk requirements, and provide leadership teams with timely visibility into emerging risks. Continuous improvement – Identify opportunities to simplify processes, reduce friction, and strengthen Business Banking’s competitive position. Who you are You have strong Business Banking expertise. You bring a deep understanding of Business Banking products and services, including deposits, payments, and receivables. You’re an AML specialist. Your practical knowledge of AML/ATF regulatory requirements and controls enables you to ensure compliance and operational efficiency. You’re a collaborator and influencer. You drive results through collaboration across multiple business lines, influencing outcomes without direct authority. You’re a strategic thinker. Your exceptional analytical, problem-solving, and critical thinking skills help you identify root causes and drive process improvements. You’re an effective communicator. You have strong written and verbal communication skills and can translate complex requirements into clear, actionable guidance. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 23rd Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.