Shift Supervisor-EN

ABOUT CFMWS

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives.

We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well‑being. CFMWS employees deliver recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts, family support and charity events.

THE ROLE

As a Shift Supervisor, you provide retail services to a unique client base—members of the Canadian Armed Forces (CAF)—and help your community. You handle customer concerns or complaints to ensure customer satisfaction and authorize refunds, voids and returns. You hold keys, safe combinations and access codes, and open and close the store as required. You supervise employees.

• Provide additional retail services such as regular retail, dry cleaning, lottery, self‑serve gas and postal services.
• Operate point‑of‑sale systems, debit/credit machines and maintain a float.
• Take and prepare food and beverage orders and prepare takeout food while ensuring cleanliness of food service and eating areas.

QUALIFICATIONS NEEDEDEducation, Certifications and Licenses

An acceptable combination of education, training and experience.

Food Handling Certification, as required.

Experience

• Cash handling
• Personnel administration
• Visual merchandising
• Food and beverage preparation and service, as required.

Competencies

• Client focus
• Organizational knowledge
• Communication
• Innovation
• Teamwork
• Leadership

Language Requirements

• English Essential / Bilingual (English and French) an asset.
• Reading: Functional
• Writing: Functional
• Oral: Functional

Benefits Available

• Health Benefits: Drug coverage, healthcare spending account, virtual care, Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family‑related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second‑language training.
• Perks: Discounts through CF One Member Appreciation.

OTHER INFORMATION

Perform moderate lifting, carrying, pulling and/or pushing (i.e., more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on‑site position with an assigned work location.

START DATE: As soon as possible.

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society.

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