technical support specialist – information technology (IT)
Canada Micro ServicesFull Timemid
Brampton, Ontario, CAPosted 6 days ago
Job Description
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- Work setting
- Private sector
- Troubleshooting
- Troubleshooting/diagnostic
- Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
- Troubleshoot and isolate faults
- Troubleshoot and resolve technical problems
- Maintain internal record-keeping system
- Issue tickets
- Authenticate historical documents and records
- Install software and hardware and configure operating system software in preparation for testing
- Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Shell script
- iOS
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Communication software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- Oracle
- SharePoint
- TCP/IP
- Wireless networks
- Networks
- Electronic mail
- Linux OS
- Area of specialization
- Technical support
- Work conditions and physical capabilities
- Attention to detail
- Own tools/equipment
- Computer
- Internet access
- Personal suitability
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Time management
- Screening questions
- Are you authorized to work in Canada?
- Do you have experience working in this field?
About Canada Micro Services
Canada Micro Services
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