Dealer Casino Games / Supervisor

Overview

This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer service.

Responsibilities

When functioning as a Dealer:

• Performs duties to deal assigned games and conducts assigned game according to established policies and procedures.
• Exchanges cash for gaming chips according to procedure.
• Controls the pace of the game and informs the Casino Games Supervisor of any request or unusual play.
• Provides proactive friendly and engaging service at assigned gaming table.

When Functioning as a Supervisor:

• Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures.
• Supervise the Table Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives.
• Employees will be evaluated periodically to determine suitability to continue in dual-rate function.
• May perform special assignments for upper management as requested.

Qualifications

• Table Games dealing experience with direct dealing experience of the games contained in assigned pit required and supervisory experience preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision
• Excellent supervisory, verbal communication and organizational skills
• Strong supervisory skills and must possess demonstrated leadership ability among peers.
• Nj Cer License Required